This store policy applies to the PixonLab Digital Store. Product-specific terms shown on a product page or supplied with a product may add to these terms.
1. Acceptance and store use
By using the PixonLab Digital Store, creating an account, downloading a free resource, or purchasing a paid product, you agree to these Terms & Conditions and the policies linked from this page.
You must provide accurate account and checkout information and use the store only for lawful purposes.
2. Digital products and services
The store may offer templates, source code, design assets, guides, marketing resources, downloadable files, software and app subscriptions, SaaS access, and related digital products. Product descriptions, included files, compatibility notes, prices, and availability may change as the catalog evolves.
Some products are subscriptions sold as an Individual plan (for one user) or a Shared plan (shared by the number of users stated on the product). The plan type, number of users, validity period and what is included are shown on the product page and, after purchase, in My Orders.
3. Prices, coupons, offers and payment
Displayed prices apply at the time shown. A coupon or offer code is valid only when the PixonLab coupon service confirms it for the products in your cart; it may apply to some products and not others, and can normally be used once per customer.
Coupons and offer codes are valid only during their stated period. They expire automatically when the coupon end date, the offer (such as the welcome offer shown when you visit the store) or the sale that advertised the code ends. An expired code shows as "Coupon expired" or "Offer expired", cannot be applied, and cannot be restored, extended or exchanged for cash.
Payments may be handled by third-party gateways or approved payment channels. A purchase is treated as paid only after the relevant payment flow and verification are completed.
4. Stock and availability
A product may be marked Out of stock or temporarily unavailable. You can still view it and save it to your wishlist, but it cannot be bought or added to the cart until it is available again. The price and details may be different when it returns. If a product becomes unavailable after you have paid and cannot be delivered, it is handled under the Refund & Cancellation Policy.
5. Digital delivery and access
Access is normally provided after successful payment verification through the download or account-access flow associated with the product. Paid files are downloaded from My Orders through secure links that stop working after a few minutes. See the Digital Delivery Policy for details and troubleshooting.
For subscriptions and app access, the login details (such as login ID, password, plan and validity) are added by PixonLab after payment is confirmed and appear only in your My Orders while you are signed in. Until then the status shows "Being prepared".
6. Rules for subscriptions and shared access
If you buy a subscription or app access, you agree to:
- use it only for yourself (Individual plan) or only by the number of users stated for the plan (Shared plan);
- keep the login details private and not share, sell or publish them;
- not change the password, email, plan, billing, security settings or profile of the account unless the instructions say you may;
- follow any instructions supplied with the access and the rules of the service provider.
Breaking these rules can lead to the access being suspended or ended without a refund. Access runs until the "Valid until" date shown in My Orders. Subscription services are run by their providers, who control their features and availability; if access stops working because of the provider, PixonLab will first try to restore or replace it as described in the Refund & Cancellation Policy.
7. Refunds and cancellations
Because downloadable digital products can be accessed immediately, digital product sales are generally final and non-refundable unless a product is proven defective or inaccessible. Requests are reviewed under the Refund & Cancellation Policy.
8. License and intellectual property
Unless a product states otherwise, purchase grants a limited right to use the product for the permitted personal or business purpose. Redistribution, resale, public sharing, unauthorized reproduction, sublicensing, or presenting the product itself as your own product is prohibited. See the License Policy.
9. Account security and public-site measurement
You are responsible for keeping your login credentials confidential and for activity performed through your account. Contact support promptly if you believe your account or purchased access has been compromised.
The public store may use first-party anonymous analytics, approximate hosting/CDN location, security monitoring and optional external measurement tools as described in the Privacy and Cookie Policies. The private CRM is excluded from public visitor tracking and search indexing.
10. Third-party tools and availability
Some products or payment flows may depend on third-party platforms, hosting providers, APIs, payment gateways, design tools, or SaaS services. PixonLab is not responsible for outages, policy changes, suspensions, or other events controlled by those third parties.
11. Results and liability
Templates, guides, marketing resources, software tools, and business materials are provided to support your work, but no specific ranking, revenue, lead, sales, advertising, or business outcome is guaranteed.
To the extent permitted by applicable law, PixonLab is not responsible for indirect or consequential losses arising from misuse of the store or products.
12. Changes and contact
These terms may be updated when the store, product catalog, payment methods, or legal requirements change. The current version is the version published on this page.
Questions about these terms can be sent through Contact & Support, by email to care@pixonlab.in, or on WhatsApp at +91 97771 21379.
13. Governing law and disputes
These terms are governed by the laws of India. Please contact support first so we can try to resolve any issue quickly. If a dispute cannot be resolved, the courts at Khordha / Bhubaneswar, Odisha, India will have jurisdiction. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.