This store policy applies to the PixonLab Digital Store. Product-specific terms shown on a product page or supplied with a product may add to these terms.
1. Digital products are generally final
Because digital products can be delivered or accessed immediately, purchases are generally final and non-refundable unless the product is proven defective or inaccessible. This matches PixonLab's published digital-product terms.
2. When to contact support
Contact support if a paid product cannot be accessed after successful payment verification, the supplied file is materially defective, or you believe there is a billing or transaction error. Provide the account email, product name, payment reference, and a clear description of the issue.
3. Situations normally not eligible
- Change of mind after purchase.
- Failure to review a clearly disclosed product description or compatibility requirement.
- Inability to use a product because of unsupported third-party software or an external platform change.
- Requests connected to redistribution, resale, sharing, or other license violations.
4. Subscriptions and app access
If the subscription or app access we provide does not work after payment is confirmed, contact support with your order details. We will first try to fix it or provide replacement access. If we cannot restore working access within a reasonable time, you may be offered an extension, replacement or a refund for the unused part of the paid period.
A refund or replacement is normally not available if the access stopped working because the account was shared beyond the plan, its password, email or settings were changed without instruction, or the plan rules or the service provider's rules were broken.
5. Coupons, offers and out-of-stock products
Any refund is based on the amount you actually paid after coupons or offers. Expired coupons or offers cannot be applied to past or future orders.
If a product becomes out of stock or unavailable after you have paid and we cannot deliver it, you will receive a full refund of the amount paid for that product.
6. Cancellation
Once a digital purchase has entered payment verification or delivery, cancellation may no longer be technically possible. If payment was not completed, no paid entitlement should be created.
7. Review process
PixonLab reviews eligible support requests using the transaction record, product condition, and access history available to the store. Any approved remedy will be communicated through the support channel used for the request.