This store policy applies to the PixonLab Digital Store. Product-specific terms shown on a product page or supplied with a product may add to these terms.
1. Information we collect
When you use the store we may collect your name, email address, mobile number, account details, purchase, download and entitlement history, reviews, support messages, and technical website usage information. Mobile number and email are required where the store marks them as mandatory for account or checkout use.
For subscriptions and app access we also keep the access details we issue to you (for example the login ID, password, plan and validity) and a record of when you view them.
2. How information is used
- Create and manage store accounts.
- Process purchases, coupon and offer eligibility, payment initiation and product access.
- Provide downloads, account entitlements, subscription access details and customer support.
- Show "Recommended for you" products while you are signed in, based on the categories of products you bought or downloaded. The mix changes on each visit and uses only your own store history.
- Show offers, such as the welcome offer in the sign-in window, and tell you when an offer or coupon has expired.
- Prevent fraud, abuse and unauthorized access, including security checks on files and protected download links.
- Improve store functionality, analytics and customer experience.
- Send transactional or service-related messages when necessary.
3. Payments and service providers
Payments may be processed by third-party payment providers. Those providers process payment information under their own terms and privacy practices. PixonLab may receive transaction references, payment status, order information, or related verification data needed to complete the purchase.
4. Cookies, browser storage and analytics
The store uses essential storage for secure sessions, cart, wishlist and checkout features. Privacy-conscious first-party analytics may record page paths without query strings, anonymous visitor/session identifiers, device category, referrer host, declared store events, and approximate country, region or city supplied by trusted hosting/CDN headers. Raw IP addresses, form contents, passwords, payment credentials and private messages are not stored in this visitor analytics system.
Optional analytics and advertising tools may also operate when enabled. See the Cookie Policy. The private PixonLab CRM is excluded from public visitor tracking and search indexing.
5. Sharing and disclosure
PixonLab does not sell or rent personal information as part of the store service. Information may be shared with service providers where necessary to operate hosting, analytics, customer support, payment, security, or delivery functions, or when disclosure is legally required.
6. Security and retention
Reasonable administrative and technical measures are used to protect store data. For example, subscription passwords are stored encrypted and shown only to the buyer who is signed in, each view is logged, and paid files are delivered through links that expire after a few minutes. No internet service can guarantee absolute security.
Information may be retained for account administration, transaction records, security, support, dispute handling, and applicable legal obligations. Subscription access details are kept for as long as the access is valid and for a reasonable period afterwards for support and dispute handling.
7. Your rights and requests
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can ask for a summary of the personal data we hold about you, ask us to correct, update or delete it, withdraw consent for marketing messages at any time, and nominate another person to exercise these rights in case of death or incapacity. Email care@pixonlab.in with the subject "Privacy request" from your account email. We may need to verify your identity, and some transaction, tax or security records must be kept for the period the law requires.
8. Grievance officer
For any complaint about how your personal data or a store order is handled, contact the PixonLab Grievance Team (our designated grievance contact) at care@pixonlab.in (subject: "Grievance") or WhatsApp +91 97771 21379, or write to PixonLab Grievance Team, Khordha, Odisha 752062, India. We acknowledge complaints within 48 hours and aim to resolve them within one month. If your grievance is not resolved, you may approach the Data Protection Board of India.
9. Children
The store is meant for adults. We do not knowingly collect personal data of anyone under 18 without verifiable consent from a parent or lawful guardian.
10. Updates
This policy may be updated as store features, vendors, or applicable requirements change. The current version will be published here with its update date.