Frequently asked questions

Add the products you want to your cart, open Cart, then Checkout. Sign in or create a free account, choose a payment method and pay once for the complete order. Everything you bought appears in My Orders.

You can pay with any UPI app (Google Pay, PhonePe, Paytm, BHIM or your bank's app) by scanning the QR code shown at checkout. Other methods such as cards or net banking appear at checkout when they are available.

After paying, enter the UPI reference number (UTR) shown in your UPI app. PixonLab checks the payment and confirms the order, usually within a few hours during working hours. You can follow the status in My Orders, and it updates as soon as it is confirmed.

Do not pay again. Open My Orders and check that you submitted the UPI reference number. If it still shows as unpaid after a few hours, contact support with your order number and payment reference and we will match the payment.

Yes. Everything in your cart is placed as one itemized order and paid with a single payment. One confirmed payment unlocks every product in that order.

Yes. Once the payment is confirmed, open the order in My Orders and download the receipt.

Digital products are delivered as soon as the payment is confirmed. Open My Orders → My Downloads while signed in and download the files. Nothing is shipped physically.

For your security every download link works for a few minutes only. Just start the download again from My Orders → My Downloads.

Yes. Your purchases stay in your account, so you can download them again from My Orders whenever you need, subject to any download limit shown on the product.

After the payment is confirmed, PixonLab sets up your access. The order shows Being prepared and then Ready with your login details, plan and valid-until date in My Orders. Set-up time depends on the service.

Coins are reward points you earn, for example when a friend you referred makes their first purchase. You can use them for a discount on future orders. Your balance and history are always shown in My Coins.

At checkout, turn on Use coins. The discount is applied automatically up to the limit for that order. Only part of a balance can be used on one purchase, and some products may have their own limit. The exact amount you can use is shown before you pay.

Coins used on an order that is cancelled or refunded are returned to your balance. Coins earned from an order that is later refunded are removed again.

Share your referral code or link from Refer & Earn. Your friend enters the code while creating their account and gets a discount on their first purchase. You earn coins after their first order is paid and confirmed.

Only after your friend's first order is paid and confirmed by PixonLab, and only if it meets the minimum order value shown in Refer & Earn. You earn once per friend, monthly limits may apply, and the coins are removed if that order is refunded.

Enter it on the Create account form when you sign up. The discount is then applied automatically to your first eligible purchase.

Digital products can be delivered instantly, so purchases are generally final. If a product is defective, cannot be accessed after payment, or you were charged in error, contact support and we will fix it or review a refund. See the Refund & Cancellation Policy.

If you have not paid yet, simply do not complete the payment. Once an order is paid and in verification or delivered, it usually cannot be cancelled. Contact support if something went wrong.

Yes. A free account keeps your purchases, downloads, receipts and coins safe in one place, so you can download again from any device.

On the sign-in screen use the one-time code (OTP) option or Continue with Google if your account uses the same email. You can then set a new password in Account settings.

Yes. Passwords are stored only in encrypted (hashed) form that nobody can read, sign-in is protected against repeated attempts, and PixonLab never asks for your card number, UPI PIN or OTP. Never share your UPI PIN with anyone.

Yes, for your own personal or internal business work, and you can customize templates for your projects. You may not resell, share or redistribute the original files. See the License Policy and any product-specific terms.

WhatsApp us at +91 97771 21379 or email care@pixonlab.in. Include your account email, order number and a short description. See Contact & Support.