This store policy applies to the PixonLab Digital Store. Product-specific terms shown on a product page or supplied with a product may add to these terms.
1. Delivery method
The PixonLab Digital Store sells digital products; no physical shipping is provided unless a product page explicitly states otherwise.
Paid products are normally delivered after successful payment verification through a secure download in My Orders, an account entitlement, hosted product access, subscription access details, or another delivery method stated on the product page.
2. Secure downloads
Paid files are downloaded from My Orders while you are signed in. Each download uses a private link that works for a few minutes only, so copied or shared links stop working. If a link has expired, simply start the download again from My Orders.
3. Subscriptions and app access
For subscriptions and app access, PixonLab adds your login details after payment is confirmed. They appear in My Orders with the status "Being prepared" until they are ready, then "Ready" with your login ID, a hidden password you can show or copy, the plan and the "Valid until" date. The product page may state an expected set-up time; set-up can take longer when the service provider needs extra checks.
4. Account access
Keep your store email and mobile number accurate. Purchased entitlements and downloads may be associated with the authenticated account used at checkout.
5. Delivery timing
Digital access is designed to begin after successful payment verification. Payment gateway delays, network issues, account checks, or third-party platform availability can delay access.
6. Access problems
If payment succeeds but access is unavailable, do not repeatedly purchase the same item. Contact PixonLab Support with the product name and payment reference so the transaction can be reviewed.
7. Download responsibility
Customers should download and store purchased files securely and follow any product-specific instructions, supported formats, and license terms.