This store policy applies to the PixonLab Digital Store. Product-specific terms shown on a product page or supplied with a product may add to these terms.
1. Delivery method
The PixonLab Digital Store sells digital products; no physical shipping is provided unless a product page explicitly states otherwise.
Free products may provide a direct download or access route. Paid products are normally delivered after successful payment verification through a secure download, account entitlement, hosted product access, or another delivery method stated on the product page.
2. Account access
Keep your store email and mobile number accurate. Purchased entitlements and downloads may be associated with the authenticated account used at checkout.
3. Delivery timing
Digital access is designed to begin after successful payment verification. Payment gateway delays, network issues, account checks, or third-party platform availability can delay access.
4. Access problems
If payment succeeds but access is unavailable, do not repeatedly purchase the same item. Contact PixonLab Support with the product name and payment reference so the transaction can be reviewed.
5. Download responsibility
Customers should download and store purchased files securely and follow any product-specific instructions, supported formats, and license terms.